Terms and Conditions for Gardening Services

These Terms and Conditions set out the basis on which gardening services are provided by Gardeners Brent Park and explain the rules that apply when a customer makes a booking, pays for a service, requests changes, or cancels an appointment. By placing a booking, you agree to be bound by these terms. Please read them carefully before confirming any work. They are intended to create a clear and fair arrangement between the customer and the service provider, while keeping the service straightforward and lawful.

For the purposes of these terms, references to “we”, “us” and “our” mean the gardening service provider, and references to “you” or “the customer” mean the person, business, landlord, tenant, or other party requesting the work. These terms apply to all standard gardening services, including regular maintenance, one-off garden care, seasonal tidy-ups, hedge work, lawn care, planting, clearance, and related outdoor tasks agreed in advance. Any special requirements must be confirmed before the job begins.

A booking is only considered accepted once we have confirmed the proposed service, the approximate scope of work, the date or window for attendance, and any relevant price or estimate. If the customer’s request changes after confirmation, we may revise the quotation, timing, or method of service accordingly. In some cases, the availability of materials, access, weather, or safety considerations may affect whether the agreed appointment can proceed exactly as planned.

Bookings may be made by phone, email, online request, or any other method we choose to offer from time to time. When making a booking, the customer must provide accurate and complete information, including the property address, access arrangements, desired work, known hazards, and any relevant instructions. We rely on the information provided by the customer when planning the service. If the information is incomplete or inaccurate, we may need to alter the schedule, quote, or scope of the work.

Any quotation or estimate is based on the details available at the time it is given. Unless stated otherwise, quotations remain valid for a limited period and may be withdrawn or amended if the job changes or if exceptional circumstances arise. Prices may vary where the actual site conditions differ from those described, where additional labour is needed, where waste disposal is greater than expected, or where specialist equipment becomes necessary. A written quotation, where provided, will take priority over earlier verbal discussions.

Payment terms will be confirmed at the time of booking or in the quotation. Unless otherwise agreed in writing, invoices are payable within the timeframe stated on the invoice. We may require a deposit for larger, recurring, or specially scheduled work, and we reserve the right to request full or partial advance payment where appropriate. Accepted payment methods may include bank transfer, card payment, or other methods notified at the point of booking. Any bank charges or payment processing fees arising from the customer’s chosen method remain the customer’s responsibility unless we agree otherwise.

If payment is not received by the due date, we may suspend further services, withdraw agreed discounts, charge reasonable administrative costs, and recover any sums owed through lawful means. Late payment may also result in interest being applied in accordance with applicable legislation for commercial or consumer transactions, depending on the nature of the booking. We will always act reasonably and give the customer a fair opportunity to resolve any payment issue before taking formal action.

Where the service is priced on an hourly basis, the final amount payable will reflect the actual time spent on the job, together with any agreed materials or additional waste handling. Where the service is priced as a fixed fee, that fee covers only the work clearly described in the quotation or service confirmation. Any extra work requested on the day, or any unforeseen condition requiring additional labour, will be charged separately only if we notify the customer and the customer agrees, either in writing or verbally before the work continues.

Cancellations and rescheduling requests should be made as early as possible. If you cancel more than 48 hours before the agreed start time, no cancellation fee will usually apply unless we have already incurred unrecoverable costs such as purchased materials, permit fees, or hired equipment. If you cancel within 48 hours of the appointment, we may charge a reasonable cancellation fee to reflect lost time and costs reserved for your booking. If we arrive at the property and are unable to carry out the work because access is denied, the site is unsafe, or no responsible person is available where required, we may charge a call-out or cancellation fee.

We may also reschedule or cancel a booking if weather conditions, safety concerns, staff illness, equipment failure, material shortages, or other events beyond our reasonable control prevent us from delivering the service as planned. In such cases, we will seek to arrange an alternative date or provide a refund of any prepaid amount for work not performed. We are not responsible for losses that arise solely because a booking had to be changed for reasons outside our control, provided we have acted reasonably and communicated the issue promptly.

It is the customer’s responsibility to ensure that the garden and surrounding areas are reasonably safe and accessible for the agreed work. This includes making us aware of hidden hazards, such as unstable paving, exposed wiring, broken glass, aggressive animals, underground services, or protected areas that should not be disturbed. We are entitled to refuse or stop work if we believe the task would be unsafe, unlawful, or beyond the agreed scope. In those circumstances, we may charge for time already spent and for any costs reasonably incurred.

We will take reasonable care when performing all gardening services and will aim to use suitable methods and equipment for the task. However, gardening work can involve natural surfaces, plant material, hidden defects, weather variation, and existing garden conditions that are not always fully predictable. Minor marks, bruising, plant disturbance, or temporary changes to the appearance of the garden may occur as part of normal service delivery. We do not guarantee the survival of plants, turf, or vegetation unless such a guarantee is expressly stated in writing and agreed in advance.

Any plants, shrubs, lawns, soil, bark, compost, or decorative materials supplied by us will remain subject to the product or material specifications confirmed at the time of ordering. If the customer supplies materials or plants, we are not responsible for defects, poor quality, incorrect species, or unsuitable growing conditions unless the issue was obvious and we failed to warn the customer where reasonably possible. The customer is responsible for ensuring that any requested planting position, design choice, or plant selection is suitable for the site and purpose, unless we have expressly agreed to advise and select on their behalf.

Our liability for loss or damage caused by our negligence, breach of contract, or failure to exercise reasonable care is limited to the amount paid or payable for the relevant service, except where law does not permit such limitation. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be limited or excluded under UK law. We are not liable for indirect or consequential losses, loss of profit, loss of business, or loss of enjoyment arising from the service, where such losses are not reasonably foreseeable.

Nothing in these terms affects your statutory rights if you are a consumer. If you are a business customer, the service is provided on the basis that any liability not expressly accepted in writing is excluded to the fullest extent permitted by law. If a problem arises, the customer must notify us within a reasonable time and allow us a fair chance to inspect or remedy the issue where appropriate. Failure to give us that opportunity may affect any claim that depends on inspection or corrective work.

Waste generated during gardening work will be handled in accordance with applicable UK waste laws and environmental requirements. We will transport, store, sort, and dispose of green waste and other removable material only through lawful and responsible methods. Where waste collection is included in the service, the quotation will normally state whether disposal charges are included or whether they will be added separately. Waste may include grass cuttings, hedge trimmings, branches, leaves, soil, damaged plants, and other organic or non-hazardous material agreed in advance.

The customer must inform us before work starts if the site contains any items that may require special handling, such as contaminated material, asbestos, hazardous chemicals, needles, sharps, clinical waste, oil, fuel, or building rubble. Such materials are not normally included in standard gardening services. If we encounter waste that is unsuitable for ordinary garden disposal, we may stop the work, charge additional costs, or arrange specialist collection where legally permitted and commercially reasonable. Any additional charges will be discussed where possible before they are incurred.

Where the customer wishes to keep removed waste on site, it becomes the customer’s responsibility once placed in the agreed area. We are not responsible for loss, theft, or weather damage to waste left on the property after completion, unless the loss was caused by our negligence. If waste must remain temporarily for collection or skip loading, the customer must provide suitable access and a secure place for storage if required. We reserve the right to refuse any instruction that would lead to unlawful disposal or unsafe handling.

Any property, equipment, or personal items left accessible at the site should be removed or protected before work begins. While we will take reasonable care, we are not responsible for damage to fragile items, unsecured fixtures, hidden utilities, or decorative features that were not reasonably identifiable as needing special protection. The customer should ensure that pets, children, and visitors remain clear of the work area while tasks are underway. We may pause work if conditions become unsafe due to interference, obstruction, or severe weather.

All intellectual property in our quotations, service descriptions, checklists, and written materials remains ours unless we state otherwise. Customers may use any written proposal or work description only for the purpose of receiving and managing the relevant service. The customer may not copy, sell, or distribute our service documents for commercial use without permission. These terms may be updated from time to time, and the version in force at the time of booking will apply unless a later version is expressly agreed.

If any clause in these Terms and Conditions is found to be unlawful, invalid, or unenforceable, the remaining clauses will continue in full force and effect. A failure by us to enforce any right or provision on one occasion does not mean that we waive that right or provision in future. No person other than the customer and us has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999 unless we agree otherwise in writing.

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or connected with the service, these terms, the quotation, or the performance of the work will be dealt with by the courts of England and Wales, unless mandatory consumer law provides otherwise. We encourage customers to raise concerns promptly so that most issues can be resolved quickly and fairly without formal proceedings.

Gardeners Brent Park aims to provide a professional, reliable, and transparent gardening service. By booking with us, you confirm that you have read and accepted these Terms and Conditions, understand the scope of the service, and agree to comply with any reasonable instructions necessary to complete the work safely and lawfully. Where further clarification is needed, the interpretation that is most consistent with fairness, UK law, and the agreed written scope of service will apply.