Terms And Conditions

Gardeners Brent Park Terms and Conditions of Service

These Terms and Conditions set out the basis on which Gardeners Brent Park provides gardening and related outdoor services to residential and commercial customers. By making a booking, accepting a quotation, or allowing work to commence, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below:

Customer means the individual or organisation purchasing services from Gardeners Brent Park.

Services means gardening, garden maintenance, landscaping preparation, hedge trimming, lawn care, planting, clearance, and any related work agreed in writing between Gardeners Brent Park and the Customer.

Site means the garden, land, or premises where the Services are to be carried out.

Contract means the agreement between the Customer and Gardeners Brent Park incorporating these Terms and Conditions and any written quotation, booking confirmation, or scope of work.

2. Scope of Services

Gardeners Brent Park provides gardening services within its operational area, which generally covers Brent Park and surrounding districts. Availability of Services in any particular location is subject to confirmation at the booking stage.

The precise scope of work, including tasks to be undertaken, frequency of visits, duration, and any special requirements, will be confirmed in writing in a quotation or booking confirmation. Only the tasks expressly described in the agreed documentation are included in the Contract price. Any additional work requested by the Customer may be treated as a variation and charged separately.

3. Booking Process

3.1 Enquiries and quotations

The Customer may request a quotation by providing accurate information about the Site, including size, access, current condition, and the type of gardening services required. Gardeners Brent Park may request photos or arrange a site visit before issuing a quotation.

All quotations are made in good faith based on the information provided. If, upon arrival, the Site conditions differ materially from those described, Gardeners Brent Park reserves the right to revise the quotation or decline to carry out the Services.

Unless stated otherwise, quotations are valid for 30 days from the date of issue and may be withdrawn or amended at any time prior to acceptance.

3.2 Accepting a booking

A booking is accepted, and a Contract formed, when the Customer confirms acceptance of a quotation or booking proposal and Gardeners Brent Park issues a written or verbal confirmation of the appointment. In some cases, a deposit may be required to secure the booking, particularly for larger garden projects or multi-day work.

The Customer is responsible for checking that all details in the quotation and booking confirmation are correct, including dates, times, address, and scope of work. Any errors must be reported promptly.

3.3 Regular maintenance visits

Where Services are provided on a regular or recurring basis, such as weekly or fortnightly garden maintenance, visits will be scheduled by mutual agreement. Gardeners Brent Park will make reasonable efforts to attend on the days agreed, but timing may vary depending on weather conditions, traffic, and other operational factors.

4. Access and Customer Responsibilities

The Customer must ensure that Gardeners Brent Park and any of its workers or subcontractors have safe and reasonable access to the Site at the agreed time. This includes providing access through gates, communal areas, and any necessary security arrangements.

Any restrictions on parking, loading, or access must be disclosed at the time of booking. Where parking charges or permits are required, these shall be the responsibility of the Customer unless otherwise agreed.

The Customer must ensure that the Site is free of hazards, such as loose debris, dangerous structures, or unsafe surfaces. The Customer must inform Gardeners Brent Park of any relevant health and safety risks, including underground utilities, ponds, uneven ground, or previous chemical treatments applied to the garden.

Gardeners Brent Park reserves the right to suspend or refuse to carry out Services if, in its reasonable opinion, the Site conditions pose a safety risk or are materially different from those described. Any wasted time, travel, or costs incurred may be charged to the Customer.

5. Materials, Plants, and Equipment

Unless otherwise agreed, Gardeners Brent Park will supply its own tools and equipment to carry out the Services. The Customer agrees not to use or interfere with this equipment.

Where materials or plants are supplied by Gardeners Brent Park, these will be of suitable quality for normal gardening purposes. Natural variations in plants, turf, and organic materials are to be expected, and no guarantee can be given that they will be identical to any samples, images, or descriptions.

If the Customer supplies materials, plants, or equipment, they do so at their own risk. Gardeners Brent Park will not be liable for defects arising from Customer supplied items or for any failure of plants due to unsuitable species selection by the Customer.

6. Payments and Charges

6.1 Pricing

Prices for Services will be as set out in the quotation or booking confirmation. Charges may be based on an hourly rate, a fixed price for a specified job, or a recurring fee for regular maintenance.

Additional charges may apply for the removal and lawful disposal of green waste, supply of materials and plants, specialist equipment, or work outside standard operating hours, where agreed.

6.2 Payment terms

Unless otherwise agreed in writing, payment is due immediately upon completion of the Services, or in accordance with the payment schedule specified in the quotation for larger projects.

Payment methods will be communicated directly to the Customer. The Customer must ensure that cleared funds are made available by the due date. If payment is not received when due, Gardeners Brent Park may suspend further Services until all outstanding sums are paid in full.

6.3 Late payments

Where payment is not received by the due date, Gardeners Brent Park reserves the right to charge interest on overdue amounts at the maximum rate permitted by law, accruing daily until payment is made. Gardeners Brent Park may also recover any reasonable costs incurred in attempting to recover overdue sums, including debt collection fees and legal costs.

7. Cancellations, Rescheduling, and Delays

7.1 Customer cancellations

The Customer may cancel or reschedule a booking by providing reasonable notice. For standard gardening visits, at least 24 hours notice prior to the scheduled start time is required. For larger projects, at least 72 hours notice is required unless otherwise specified.

Where the Customer fails to provide adequate notice, Gardeners Brent Park reserves the right to charge a cancellation fee, which may include a call out charge and any non refundable costs incurred in preparing for the work, such as materials ordered.

7.2 Gardeners Brent Park cancellations

Gardeners Brent Park may occasionally need to cancel or postpone Services due to severe weather, staff illness, equipment failure, or other circumstances beyond its reasonable control. In such cases, Gardeners Brent Park will use reasonable efforts to notify the Customer as soon as practicable and to rearrange the appointment at a mutually convenient time. Gardeners Brent Park shall not be liable for any loss arising from such cancellations or delays.

7.3 Weather and seasonal considerations

Some gardening tasks are weather dependent or season specific. Gardeners Brent Park will advise the Customer where conditions are unsuitable for particular work, such as lawn treatments, planting, or certain landscaping preparations. Appointments may be rescheduled to protect plant health, safety, and quality of outcomes.

8. Waste Handling and Environmental Regulations

Gardeners Brent Park aims to manage garden waste responsibly and in accordance with UK waste and environmental regulations.

Where agreed, Gardeners Brent Park will collect and lawfully dispose of green waste generated during the provision of the Services. Green waste removal may incur an additional charge, which will be included in the quotation or agreed with the Customer before work begins.

In some cases, the Customer may choose to retain green waste for composting or use of an on site garden waste bin. Where the Customer opts for this, Gardeners Brent Park will stack or bag green waste in a designated area, as agreed.

Hazardous, contaminated, or non green waste, such as soil with suspected pollutants, rubble, plastics, metal, or household rubbish, is not included in standard green waste removal. If such waste is encountered, Gardeners Brent Park may refuse to handle it or may provide a separate quotation for specialist disposal, if feasible.

9. Quality of Work and Complaints

Gardeners Brent Park will provide the Services with reasonable care and skill, using competent gardeners and appropriate methods for typical gardens in the service area.

If the Customer is dissatisfied with any aspect of the work, they should raise the issue as soon as possible, ideally within 48 hours of completion or discovery of the concern. Gardeners Brent Park will investigate complaints promptly and, where a fault is found, may offer to rectify the issue, provide advice, or agree a fair adjustment, at its discretion and in accordance with UK consumer law.

Natural factors such as weather, pests, soil conditions, and ongoing maintenance by the Customer may affect the long term appearance and health of the garden. Gardeners Brent Park cannot guarantee specific results where such external factors are present or where the Customer does not follow watering, aftercare, or maintenance guidance.

10. Liability and Insurance

Gardeners Brent Park carries appropriate public liability insurance for the type of gardening work it undertakes. Details of cover are available on request.

Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be excluded under UK law.

Subject to the above, Gardeners Brent Park shall not be liable for:

Indirect or consequential loss, including loss of enjoyment, loss of profit, or loss of opportunity.

Damage to plants, lawns, or garden features arising from pre existing conditions, pests, diseases, or unsuitable species for the local climate or soil.

Damage resulting from inaccurate or incomplete information provided by the Customer, including undisclosed underground services or structures.

Minor cosmetic damage or wear and tear to surfaces, lawns, or borders where this is a normal consequence of carrying out the agreed Services.

Where Gardeners Brent Park is found liable for any loss or damage, its total liability in respect of any Contract shall be limited to the total fees paid by the Customer for the specific Services giving rise to the claim.

11. Customer Property and Personal Items

The Customer is responsible for removing or securing personal items, garden furniture, ornaments, and other valuables before work begins. Gardeners Brent Park will take reasonable care when working around such items but cannot accept responsibility for accidental damage to items left in working areas which are fragile, unstable, or not designed for outdoor wear.

12. Health, Safety, and Pets

Gardeners Brent Park will follow reasonable health and safety practices while working on the Site. The Customer agrees to keep children and pets away from working areas and equipment during visits.

Where chemicals, fertilisers, or treatments are used, Gardeners Brent Park will provide guidance on any necessary precautions, such as keeping pets off treated lawns for a specified period. The Customer is responsible for following this guidance.

13. Data Protection and Privacy

Gardeners Brent Park will only collect and use personal information necessary to manage bookings, provide Services, process payments, and communicate with Customers. Personal data will be handled in accordance with applicable UK data protection laws.

Customer details will not be sold to third parties. Information may be shared with trusted subcontractors or service providers where required to carry out the Services or handle payments, under appropriate confidentiality obligations.

14. Changes to These Terms

Gardeners Brent Park may update these Terms and Conditions from time to time to reflect changes in law, business practices, or the range of gardening services offered. The version in force at the time of booking will normally apply to that Contract. A current copy of the Terms and Conditions will be made available upon request.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or connected with these Terms and Conditions or the Services provided by Gardeners Brent Park.

By proceeding with a booking, the Customer confirms that they have read, understood, and agreed to these Terms and Conditions.